As we enter the Fall season, it is a good time to take stock of your personal, private, domestic and business staff members. Key questions and reviews include: Grading their performance by most important responsibilities Conducting a performance review How and where do they spend their time? What would I …
Read More »Domestic/Household Staff vs. Private Staff
At the upper end of assets and incomes are multiple and beautiful homes, fast changing schedules, a desire for the most elegant and effortless lifestyle, and either a high or low public profile. High net worth families and individuals need to hire household staff to keep up the residences, cook …
Read More »The Importance of Contracts for Domestic Employers
Once you have decided that you are going to employ a nanny or other domestic worker it is very important that both parties understand and agree to what is expected from the working relationship. This should be established in a written contract of employment with stated terms and conditions that are …
Read More »How to Successfully Manage a Domestic Job Transition
In an industry that is ruled by the power of the references, how you leave a job is just as important as your first day. By doing everything in your power to make the transition to new staff as easy as possible, it will help ensure that your references will …
Read More »Dealing With Extreme Stress In The Private Service Industry.
It’s the untold story of the industry; crazed wives, bonkers bodyguards, screaming children, nocturnal principals, messed up visas, lost luggage and scheming assistants. Behind the glamour lies a political minefield of factions, infighting, schemes and intrigue. Oh and you might as well just burn your contract because it’s not worth …
Read More »The Secret Sauce to the Sexes Getting Along
In celebration of Women’s History Month, I would like to take a look at how the sexes can get along better in our 2016 workplace. Psychology 101 and 102. These are the two college classes that I use every day of my life. I took these classes when I was …
Read More »A Revolutionary Tool Specifically For Residences and Yachts.
Estate & Manor Magazine had the chance to sit down with Margarita Amam, the brainchild behind (IMS) Interior Management Systems Crystal. Her app is designed specifically for hospitality professionals working inside private residences and on-board luxury yachts. Margarita started her career from a young age, working her way up the …
Read More »What’s Your Average?
Last time we talked about Trust. It is my hope that the most valuable of your relationships are built on trust. It is said that we are the average of the 5 people we spend the most time with. As you look into the associations that you most closely maintain, …
Read More »An Arabic Family Survival Guide.
My time working with a Saudi family in Dubai was a fantastic period of my life. It was a time framed by Oud, flowing incense, Koranic verse and flowing thobes set against abaya; chess pieces in the family dynamic. I received amazing hospitality great pay and an enviable career enhancing …
Read More »A Butler Quality or a Quality Butler
London has the highest number of super-rich individuals per square mile than anywhere else on Earth. In the United States, the Income of the top 1% accounts for 20% of the national income. Countries like India, China and Canada are recruiting more Butlers than ever before. Here are some qualities …
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